Refund policy

Return & Refund Policy

Last updated: 1 Jan 2026

At Versafy Naturals, we stand behind the quality of our products and want you to feel confident in your purchase. If you’re not completely satisfied, we offer a 60-day money-back guarantee under the terms outlined below.

60-Day Refund Window

You have 60 days from the date you receive your order to request a return or refund.

To be eligible:

  • Your item must be unused, unopened, and in the same condition you received it, OR

  • The item may be opened and used if you experienced dissatisfaction or an adverse reaction (see supplements & personal care section below)

Proof of purchase (order number or receipt) is required.

Supplements & Personal Care Products

Due to the nature of supplements, soaps, and personal care items:

  • Opened supplements or soaps may be eligible for a refund if:

    • You are dissatisfied with the product, or

    • You experienced sensitivity or an adverse reaction

  • Refunds for opened products are limited to one unit per product per order

  • Excessive or repeated refund requests may be declined at our discretion

This policy is designed to protect customers while preventing abuse.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Gift cards

  • Free promotional items

  • Items marked Final Sale or Non-Refundable at checkout

Refunds (If Approved)

Once your refund request is approved:

  • Refunds are issued to your original payment method

  • Processing time: 5–10 business days (depending on your bank or payment provider)

  • Shipping fees are non-refundable, unless the item was defective or incorrect

You will receive an email confirmation once your refund has been processed.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is:

    • Damaged

    • Defective

    • Incorrectly shipped

We recommend using a trackable shipping service. Versafy Naturals is not responsible for lost return shipments.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item:

  • Contact us within 7 days of delivery

  • Include your order number and clear photos of the issue

We will arrange a replacement or refund at no additional cost.

How to Start a Return

To request a return or refund, contact us at:

Email: contact@versafy.shop
Subject line: “Return Request – Order #[Your Order Number]”

Please do not send items back without contacting us first.

Google Merchant Center Compliance Notice

This policy complies with Google Merchant Center requirements by clearly outlining:

  • Return window (60 days)

  • Eligible and non-eligible items

  • Refund methods and timelines

  • Return shipping responsibility